Control Centre Services

Watermelon Parking provides real time remote monitoring services through our 24/7 Control Centre based in Sydney Australia.

The Control Centre provides 24/7 remote monitoring and customer support to parking operations Australia wide enabling real-time customer service, technical support and operational management.

Equipped with advanced audio-visual infrastructure, the Control Centre enhances efficiency by reducing on-site staffing while maintaining high quality customer service and security.

For customers that need assistance, our team are always available to solve problems fast. Whether it’s a lost ticket, payment issue or an access pass issue customers can engage with our team via the intercom system or through our dedicated customer service hotline and receive immediate support.

If our control centre cannot remotely resolve an issue our team are able to dispatch staff to site to provide onsite attendance to handle any security, maintenance or operational issues.

The Control Centre provides 24/7 remote monitoring and customer support to parking operations Australia wide enabling real-time customer service, technical support and operational management.

Equipped with advanced audio-visual infrastructure, the Control Centre enhances efficiency by reducing on-site staffing while maintaining high quality customer service and security.

For customers who need assistance, our team is always available to solve problems fast. Whether it’s a payment issue or an access pass issue, customers can engage with our team via the intercom system or through our dedicated customer service hotline and receive immediate support.

If our control centre cannot remotely resolve an issue, our team can dispatch staff to site to provide onsite support for any security, maintenance, or operational matters.

Our Control Centre
Service includes

Remote Intercom and CCTV Monitoring

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Live audio-visual communication with customers; real-time surveillance for safety and operational control.

Safety & Security

Continuous surveillance and communication capabilities.

Equipment Maintenance and Technical Support

Fast technical support to maintain and repair parking equipment and systems.

Access Pass Management

Day to day management of access passes for permanent parkers such as residents, tenants and staff.

Customer Service Support

Handle customer payments and transactions issues, payment refunds, receipts and general inquiries.

Validation & Discount Management

Process payments, apply validations and resolve payment discrepancies.

Contractor & Service Vehicle Access

Manage and control access for contractors and service and delivery vehicles.

After-Hours Management

Continuous support and monitoring during non-business hours.

Space Counter & Occupancy Monitoring

Track real-time bay availability and update signage and wayfinding systems.

License Plate Recognition

Manage LPR systems integrity and data accuracy.

Traffic & Congestion Monitoring

Identify and respond to traffic congestion and accidents.

Event Parking Management

Specialised support for managing parking during events to handle increased traffic.

Reservations & Booking System Management

Management of pre-booked parking spaces.

Key Benefits

The Watermelon Parking Control Centre provides integrated monitoring, communication, and data systems and delivers a seamless and responsive operational environment. It enhances the safety, efficiency, and customer experience of the car park through real-time decision-making and proactive service management.

1 Dedicated Operator Consoles

Professional-grade workstations enhance efficiency and service delivery

2 Intercom Call Recording