Customer Journeys
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Casuals & Visitors
A seamless experience that will keep casual customers coming back
Use the tabs to see how the customer journey works for the different access methods available to this customer
Customer’s number plate is scanned on arrival by the License Plate Recognition cameras
Customer is granted access to the car park
Number plate scanned on exit, payment is taken by the Tap & Go card readers on the exit terminal
Customer receives digital receipt by scanning the QR code on the terminal or entering their mobile number and receiving by SMS
Customers tap their payment card or mobile phone on the Tap & Go Reader at entry terminal
Customer is granted access to the car park
Customer taps the payment card or mobile phone on the Tap & Go reader at exit terminal